We pride ourselves on our dedication to quality and customer service at Sunshine vegan treats and are confident that you will be happy with your purchase but if for any reason you are unhappy please contact us.
All our products are made to order therefore can't be returned if ordered in error, or didn't arrive in time as we cannot re-sell due to food hygiene regulations.
If the product is to be returned due to damage in transit, packing or administration error then you are entitled to a replacement or full refund and items must be returned within 7 days. If this is the case please contact us within 48 hours of delivery to tell us what is wrong with the item. This does not affect your statutory rights as a consumer.
Our cakes and brownies have a short shelf life and need to be eaten within 5 days after arrival or should be frozen for optimal freshness.
Our toppers have a 12 month shelf life so order in advance as our preferred postage method is Royal Mail 1st class and although 93% of the time toppers arrive the very next day there is a small chance your topper could be delayed especially in December as post can overwhelm the postal service and sometimes toppers have taken up to a week to arrive.
If you find the icing is not coming of the backing sheet after following the instructions please call us or email for advice- this is extremely rare as our toppers are thick and peel straight off the plastic backing with ease and you should not have an issue.
Thank You~ Sunshine Cake Toppers